Troubleshooting Cartify
The drawer is not on the storefront
Turn on the Cartify-Button app embed on the published theme, then save the theme. A draft theme and the theme editor preview do not count. If another cart app also draws a drawer, turn one of them off and reload.
Save asks the shopper to sign up
Named carts belong to a customer account. Log in as a customer and try again. Staff preview in the theme editor is not a customer.
The cart will not save
Add at least one product. An empty cart is refused. If the customer already has a cart with that name and they meant to replace it, they should pick that cart in the save dialog instead of creating a new one.
There is no share link
Save the cart first. An unsaved bag has nothing to copy. After it is saved, open it from My carts and copy the link. Open that link in a private window: the cart on your store should fill with those products.
The offer does not show
Check all of these:
- The offer is Active.
- Enable Upsell Suggestions is on in the theme embed, and the theme is saved.
- A trigger product is in the cart, and the suggested product is not already in the cart.
- The suggested product is available to buy. A sold-out or unpublished product is hidden.
- You still have the one offer the published plan includes. A second offer cannot be created. Delete the current one to replace it.
Checkout does not show Save
The checkout block is for Shopify Plus. On other plans, customers save and share from the storefront drawer. In checkout, the customer also has to be logged in. Copy the share link from saved carts there. Do not expect checkout to switch the active cart. That switch is in the storefront drawer.
Still stuck
Email hello@xco.agency with the shop domain, whether you are on the published theme, and a screenshot of the drawer or the offers page.