Prizify FAQ
Is the free plan a trial?
No. Free does not expire. Plus is $19 a month and starts with a 7-day free trial, then Shopify bills it with the store. You change or cancel either plan from the Shopify admin.
Does Plus unlock more than Free?
Not in the current app. Both plans run one challenge. Levels, discount codes, points, and store credit are the same on either plan. The listing's paid plan is Plus at $19 a month. There is no separate Pro or Advanced price on the listing.
Do customers need an account?
Yes. Points, levels, and store credit sit on their Shopify customer. They join from the widget after they are signed in. The widget links to your register and login pages for everyone else. Use new customer accounts, and keep login links visible.
How is store credit paid?
As Shopify store credit, not as a code you send. When a member's order comes in, their level's cashback percentage of the product total is added to their store credit. They can spend it at checkout. Set the percentage to 0 on a level that should not pay.
Do levels give a discount?
They can. Set a discount percentage on the level. Prizify creates a Shopify discount and adds the member to it when they reach that level. The same level can also have cashback and a points boost. Any of the three can stay at "off" (0 for discount and cashback, 1 for the boost).
What can a customer earn points for?
Creating an account, placing an order, buying products you picked, opening a link you provide, a date such as a birthday, or answering a custom product field (choices you type on the challenge). Each challenge has its own points, dates, and repeat limit.
Can they earn points before they create an account, refer a friend, or get points for a review?
No. The listing text still says those things. The app does not. A shopper has to be signed in before points, levels, or cashback attach to them. There is no referral reward and no review reward.
Does it change my theme code?
No. The widget is an app embed. Turn it on in the theme editor and save. Turning it off removes it.
Where do I see members?
Customers lists each member with points and level. The home screen shows the split across active levels, unused points and what they are worth, store credit already issued, and the last 30 days compared with the 30 days before. It stays empty until someone joins.
Is there a public API?
No. You run Prizify in the Shopify admin. There is no separate API to connect.
A member says points did not show up.
Open the member and the recent activity. Confirm the order is paid and that the way they earned points is one you turned on.
Can I give credit without points?
Store credit in this app is the redemption of points. Set the rate before you tell members they can convert.
A small order completed the challenge.
Add a minimum quantity or a minimum spend. Without that, any qualifying product can complete it.
Where do I see points that have not been spent?
On the program home, with the tier split and recent activity.
Every member got the boost.
The boost is on more than one tier, or it was set as the base rate. Open each tier and leave the boost only where you want it.
Store credit used the old rate.
The redemption rate is separate from the earning boost. Check both before you announce the change.