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Gift Card Checker
Customer service

Troubleshooting

The checker is not on the store​

  1. In the theme editor, confirm the Gift Card Checker block is on the page, or the floating button is turned on.
  2. Save, and confirm you edited the published theme, not an unpublished copy.
  3. Open the storefront in a private window and look at the page you edited.

A code cannot be checked​

  • Compare the code with the card, including letters and numbers only.
  • If you turned on Require full gift card code, the last four digits are not enough. The message shoppers see is the one you set on the block.
  • A card that was only synced from Shopify does not keep its full code in the app. The customer can still check it by entering the code they were given.
  • Cards you create or import in the app keep the full code, so you can read it back.

Checks stop partway through the month​

Basic includes 100 gift card checks a month. When that allowance is used, checks stop until the next month or you move to Advanced or Business. There is no free plan. Each plan includes a 3-day trial.

Checkout does not show a balance​

The checkout checker is on the Business plan, for a Shopify Plus store. Add the block in the checkout editor and save. It is not included on Basic or Advanced.

Store credit or discounts are missing​

They stay off until you turn them on under Modules. Advanced can turn one on. Business can turn both on. If a module says it needs permission, turn it on again and approve the prompt Shopify shows. Until you do, its screens stay closed.

A Flow step failed​

On Business, confirm the action matches what is turned on:

  • Issue a gift card is available with the app.
  • Issue store credit needs store credit turned on, a customer, and an amount.
  • Assign a discount code needs discounts turned on, and the discount title must match a discount that already exists.

A batch of discount codes looks stuck​

Creating many codes takes a while. Open the progress view for that batch and wait until it finishes before starting another one.

A setup step stays unticked​

Open the theme editor from the step's own button. That marks the step done. If you added the block another way, use Skip.

Store credit says it may lag​

The credit was issued in Shopify. The app's own copy of the balance did not update yet. Do not issue it again. The balance catches up.

Still stuck​

Email hello@xco.agency with the shop domain, what you expected, and a screenshot. See Support.