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Product Scheduler
Built for Shopify

Troubleshooting

The schedule did not wait​

A time that is already in the past runs immediately. The editor warns you: “Selected date is in the past. The schedule will run immediately.”

When you Duplicate a schedule, past action times are moved to one hour from now so the copy does not run the moment you save it. Check the new times before you confirm.

Times use the store’s timezone.

The schedule will not save, or an action is missing​

  • Demo allows 10 actions on a schedule and 50 products in the selection. Past either limit, the form tells you to upgrade.
  • Demo cannot use a collection as the target. The app says “Not allowed on Demo plan”.
  • Actions that are not on Demo (for example increase, decrease, or set price, inventory, and sales channels) stay on Advanced.
  • A repeat checkbox marked Advanced does nothing on Demo. Repeats are daily, weekly, every two weeks, or monthly, and only on Advanced.
  • The template gallery blocks another Demo schedule when the shop already has 12 schedules saved. Archiving does not remove them from that count.

I cannot edit it​

You can edit a schedule until one of its actions has started. After that, the selection is locked. Duplicate the schedule, set new times, and leave the original as the record of what already ran.

A finished schedule can be archived so the active list stays short. Archive does not undo the change.

The wrong products changed​

Open the schedule and check the selection.

  • Products is the list you picked.
  • Collection, on a product schedule, is the products in that collection.
  • Advanced (marked Beta) is rules. Click Preview matching products and read the list before you save. Rules can be combined so products must match all of them, or any of them.

There is no extra filter on the form for “sold in the last X days” or order count. Use Advanced rules (title, type, vendor, tags, status, collection, dates, price, inventory, barcode, SKU) instead.

A price or tag did not come back after the sale​

The end has to be its own action. Either add it on the same schedule at the end time, or duplicate and reverse. If reverse is unavailable, at least one action has no opposite. Delete is one of those. Put the restore on the schedule yourself.

For a price action, confirm you chose price, compare-at price, or both. A compare-at field left blank on an all-in-one edit keeps the current compare-at price.

Inventory did not move​

The inventory action needs a location. Open the action and confirm the location and whether you increased, decreased, or set the quantity.

The product page does not show the 30-day price​

Price compliance in the admin lists discounted variants and the lowest price recorded in the last 30 days. New installs have no history until a price has been recorded. The storefront figure follows the variant the shopper selects. If a product’s first media is a video, the admin thumbnail still uses the image.

Getting help​

Email hello@xco.agency with the shop domain, the schedule title, what you expected, and a screenshot of the schedule or the Timeline. Live chat in the app is included with both plans.

The lowest price block shows nothing​

The block needs price history. A variant whose price the app has not recorded yet has nothing to show. Check the variant on Price Compliance.

CSV Import is missing on my phone​

CSV Import works on desktop only.