Statuses, resolutions, and plans
Statuses say where a claim is. Resolutions say how you closed it. Both show up on the board, in emails, and in analytics.
Statuses
A new claim starts pending. Move it to processing while someone is looking at it, then to approved or rejected.
Plus lets you add your own, for example "Waiting for a photo", "With the carrier", or "Manager review". Each custom status can be set to email the customer or to stay quiet. Use a quiet status for internal steps so the customer is not mailed every time a card moves.
Resolutions
The built-in outcomes are a refund, a replacement order, a gift card, a discount code, and store credit. Plus adds resolutions you name yourself, such as repair or partial credit, so the report is more specific than "other".
A custom resolution still maps back to a refund, a replacement, or another outcome. That keeps the totals honest when you have several names for the same kind of close.
Plans
Billing is through Shopify. There is no free plan.
| Plan | Price | Use it for |
|---|---|---|
| Basic | $9/month or $90/year | 1 claim form, up to 3 reasons, basic validation, standard emails |
| Plus | $19/month or $190/year | Unlimited forms, advanced validation, auto-approval, custom branding, custom statuses and resolutions, advanced analytics |
| Business | $49/month or $490/year | Everything in Plus, workflows, returns management, sending domain, custom domain, step-by-step warranty forms |
Every plan includes a 3-day free trial. Annual billing saves 17%. On the App Store the middle plan is Plus. Inside the app it is labeled Advanced.
Open Billing in the app to see the plan the shop is on and to change it. The charge appears on the Shopify invoice.
Feature details are on the FAQ.